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Read How nclotterylive Handles Your Data

We spell out what gets collected when you open an account, why we need it, and how you can change or remove it. That covers your profile details, identity verification, the PayPal, Venmo or Play+ records tied to your wallet, and how our sportsbook…

Profile dataCookie choicesWallet recordsAccess requests
nclotterylive Read How nclotterylive Handles Your Data
PRIVACY SUPPORT PATHS

Reach Our Privacy Team

Questions about your data go straight to the team that handles this page, not a general queue. Open live chat from your account menu and an agent can pull up the same profile view you see, so you don't have to re-explain anything. Email works too if you want a written record, and it needs to come from the address on your profile because that's where identity verification starts. Whether you're in Charlotte or somewhere else in the United States, both channels take access requests, cookie questions and account closures.

Account Live Chat Sign in, open the menu and start a chat. Agents can see your profile and wallet references, so cookie questions or an access request get an answer without a back-and-forth.
Privacy Email Requests Send from the email address saved on your profile. We treat that as your identity check, then reply with what we hold, what we can correct, or the timeline for closing the account.
Data Change Requests Ask us to fix a misspelled name, update an address or remove marketing consent. Most changes land on your account the way a payment detail update does: verified first, then applied.
ACCOUNT CARE BASICS

Browse How We Protect Your Profile

Keeping your profile safe is an operational habit, not a paragraph. Sessions expire on their own, a one-time code confirms new devices, and any change to your payout method re-runs verification before it takes effect. We keep identity documents only as long as the state rule behind them requires, then delete them on a set schedule. Gameplay and wallet history stays longer because it backs your transaction records. Studios and processors only get the access their job needs. If something looks off on your profile, flag it in chat and we hold the change.

Cookie Settings Session cookies keep you signed in; preference cookies remember your layout and language. You can clear them from your browser, and the lobby will simply ask you to sign in again.
Account Security New devices need a one-time code, and changing your payout method triggers another identity check before the change goes through. That is the same check a PayPal or Venmo withdrawal runs.
Data Retention Identity documents are deleted once the state rule behind them is satisfied. Gameplay and wallet history stays longer because it supports transaction records you may need to look back on.
Third Parties Payment processors, identity-check providers and studios receive only the data their role requires. We do not sell your profile, and we share with state regulators only where the law asks us to.

Check the Privacy Questions We Get Most

Most of what people ask us comes down to four things: what we hold, why, how long, and how to change it. Here are the answers we give in chat every day, written out so you can read them before you open an account. If your situation is different, like a joint checking account or a Play+ card you loaded somewhere else, bring it to live chat and we'll look at your actual profile instead of a general rule.

Your legal name, date of birth, address, email and phone, plus the payment references from PayPal, Venmo or Play+. We also record your device type, sign-in times and gameplay sessions so your wallet stays accurate.

Yes. Email from the address on your profile and ask for an access request. We confirm it's you, then send the categories we hold on your account and the sources they came from.

Start a chat or email us and ask to close the account. We end marketing contact straight away, settle any open wallet balance, then delete what state rules don't require us to keep.

We keep a reference, not your full card or bank credentials. A Venmo withdrawal or Play+ load is matched using that reference. Processors hold the payment credentials under their own terms.

Only with the processors, identity-check providers and studios that run part of your account, and with state regulators when the law requires it. We don't sell your profile to advertisers or data brokers.

A session cookie keeps you signed in, a preference cookie remembers your language and layout, and an analytics cookie tells us which lobby areas load slowly. All three can be cleared from your browser settings.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.